Gioielleria Casella offers you a Facilitated Return service in order to simplify the return operations for items that have not fully satisfied you. You will be able to independently decide whether to go to one of the GLS offices located in Italy, or request collection directly from your home.
Fundamental conditions for requesting a return are the perfect integrity of the product, its packaging and any tags. We will not be able to accept the return of products that do not comply with these conditions.
How long do I have to return a product?
From the moment your order is delivered, you have 14 days to request a return.
I want to return a product, what should I do?
The first thing to do is to notify us by email, and referring to your order number, of your intention to return the product. We will provide you with the necessary instructions to manage your case within 24 hours.
If you choose home collection, a courier will collect your return on the date you specify. If you choose to deliver the parcel to a collection centre, go to the one closest to you.
How is the refund made?
The right of withdrawal is guaranteed in accordance with Legislative Decree 206/2005. As soon as your return package arrives in our boutique, it will be checked. If the products comply with the return conditions, you will receive the refund within 14 calendar days. The refund methods depend on the type of payment you chose at the time of payment.
- Payment via PayPal: the reversal will be made directly via PayPal;
- Payment by Credit Card: the refund is credited only to the card used for the purchase. The refund cannot be made on cards other than those used for the purchase;
- Payment by bank transfer: in this case you will need to provide us with your IBAN data;
- Payment by cash on delivery: in the case of cash payments to the courier, the refund will be made by bank transfer and the costs for the cash on delivery service will be deducted.
The service is free?
No, the service is not free but is offered at a flat rate which only covers the costs incurred by us for the collection of the parcel. These expenses are quantifiable in € 9.00 and will be deducted directly from the amount of your refund in the case of orders with amounts lower than € 1000. For purchases of a higher amount, up to € 2500 the collection costs amount to € 25.00 . For amounts exceeding € 2500, the expenses will be assessed on the basis of the value and place of collection.
What Couriers Do You Use?
For shipments of our items to Italy, we use different carriers, depending on the destination location and the type of product. Generally for items with amounts up to 1500 Euros we use the express service offered by GLS which delivers in 2/3 working days on the national peninsula and 4/5 working days on islands and disadvantaged locations.
For particularly precious jewels and watches, the shipment will be made with the Ferrari safe in order to guarantee the total safety of the goods.
How much do shipments cost?
For amounts up to 48.99 Euros The cost of shipping in Italy is 10.00 Euros;
For purchases with an amount starting from 49.00 Euros, shipping in Italy is always FREE.
What should I do if the delivery is delayed?
The estimated delivery date is purely indicative and may vary depending on the destination location. However, you will always be provided with a code which allows you to track your shipment and be notified of the delivery. In any case, we are at your disposal for the resolution of any problems, do not hesitate to contact us by email at firstname.lastname@example.org or by telephone on 0828/300341.